Hi all, can anyone tell me if unity connection provide the Auto Attendant script cause in the datasheet there are no words discussing auto-attendant or any kind of thanks
I see what you are saying, this Directory Handler can handle calls from off site and the PSTN and route to users. You can also use Call Handlers to setup a more Customized IVR - AA type set up :)
IE: Thanks you for calling...
Press 1 for Marketing
Press 2 for Sales
Press 3 for Warranty
Hope this helps!
In Unity Connection this function can be acheived using a Directory Handler;
Directory handlers provide directory assistance that callers can use to reach Cisco Unity Connection users with voice mailboxes. When a caller searches for a user name or part of a name, a directory handler looks up the extension and routes the call to the appropriate user.
Each directory handler contains settings that specify how it searches for names, what it does when it finds one or more matches, and what it does when it detects no caller input.
Hope this helps my friend!