Can ICM variables be accessable by other (external) applications

Unanswered Question
Mar 25th, 2008

In doing some 3rd party integration trying to find if any one has accessed ICM variables directly from SQL or some other way.



I have this problem too.
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lpezj Tue, 03/25/2008 - 09:01

You can access these variables too from an Application Gateway. If you are developing custom agent or supervisor applications with CTIOS you can access these variables.

If you plan access the values of this variables for reporting purpouses, the value of the variables are stored in the Termination Call Detail and Route Call Detail.

Hope this helps,

Juan Luis


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