Upgrade CCM from 4.2 to 6.1

f.gouger · ‎03-25-2008

Hi

I just upgrade my cluster to 6.1 and I have received my license. But my problem is with the CCM services.

I can start it for 25 secondes max. The only thing that I can see that can be wrong, in the license report I do not have a software version under SW Version.

Can it be related?

Thanks

Jaime Valencia · ‎03-25-2008

you can send the license to licensing@cisco.com and ask them to give you a permanent license if you're still using the temporary license

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

f.gouger · ‎03-25-2008

Hi

Thanks for the reply. But my license are list as permanent.

So it must be something else

Thanks

tony.hanson · ‎03-25-2008

I just ran into the EXACT problem this past weekend, and it was in fact the license that they issued. What happened was they forgot to give it the CCM feature, everything looked good except that the CCM service only stayed started for 30 seconds. I opened a TAC case and sent him the license and that's when he found that the feature was not in the licnese.

f.gouger · ‎03-25-2008

Thank you for your answer. I will open a TAC Case.