Limiting Access within Cisco CallManager Administration (4.1)

Answered Question

Is it possible to limit access within the Cisco CallManager Administration web interface. We want to allow our support technicians to change a user's password and PIN, but not be able to make other changes to the Callmanager. Thank you

I have this problem too.
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Correct Answer by rob.huffman about 8 years 10 months ago

Hi Eric,

This is most possible using MLA (Multi Level Admin);

Multilevel Administration Access

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Multilevel administration access provides multiple levels of security to Cisco CallManager Administration. This technique permits granting only the required privileges for a selected group of users and limits the configuration functions that users in a particular user group can perform.

Prior to the availability of multilevel administration access, administrators with read/write access to Cisco CallManager configuration could change any or all the database/directory elements that are accessible through Cisco CallManager Administration and Cisco CallManager Serviceability. Users could inadvertently disable the entire system with a few mouse clicks by accidentally modifying the data to which they do not need access.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmsys/a02mla.html

Hope this helps!

Rob

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Correct Answer
rob.huffman Wed, 03/26/2008 - 10:36

Hi Eric,

This is most possible using MLA (Multi Level Admin);

Multilevel Administration Access

--------------------------------------------------------------------------------

Multilevel administration access provides multiple levels of security to Cisco CallManager Administration. This technique permits granting only the required privileges for a selected group of users and limits the configuration functions that users in a particular user group can perform.

Prior to the availability of multilevel administration access, administrators with read/write access to Cisco CallManager configuration could change any or all the database/directory elements that are accessible through Cisco CallManager Administration and Cisco CallManager Serviceability. Users could inadvertently disable the entire system with a few mouse clicks by accidentally modifying the data to which they do not need access.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmsys/a02mla.html

Hope this helps!

Rob

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