Cannot reset phone from CCM Administration

Unanswered Question
Mar 26th, 2008

When my phone is registered to the Subscriber, I cannot reset the phone from CCM Administration.

When my phone is registered to the Publisher, I CAN reset the phone from CCM Administration.

Anyone have any ideas what could cause this?

I have this problem too.
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gogasca Wed, 03/26/2008 - 11:15

That looks like a DBL (Database Layer Problem)

Could you please verify that there are no different versions installed (ie PUB 4.1(3)sr5..Sub 4.1(3) flat)

Check SQL replication

Restart DBL Monitor service in both

Check again and let me know

Bryan Geoghan Wed, 03/26/2008 - 11:52

Pub CMv5.1.2.2000-3

Sub01 CMv5.1.2.2000-3

Sub02 CMv5.1.2.2000-3

I connected to the Pub through SSH and performed the following:

utils dbreplication status

file view activelog [filename]

I compared the rows on all 3 nodes and they were identical. Is that what you meant by checking SQL replication?

I have not restarted the DBL Monitor service that service affecting?

giovambattista Thu, 06/19/2008 - 08:37

I'm experiencing this exact same issue after an upgrade to 6.1 ... Was anyone able to find a resolution to the problem?

Chris Deren Thu, 06/19/2008 - 11:27

Again check your db replication status you can do this from RTMT under DB Summary, make sure the status of each server is 2. Another quick way is to use Unifed Reporting and check the DB Status there.


alexis.katsavras Mon, 08/30/2010 - 06:09

Just wondering if anyone found a resolution to this?

Currently having the same issue. DB replication is fine. CM version is 6.1




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