CCM5.1.3, CAR - individual user

Unanswered Question
Mar 26th, 2008

when i generate a report for 'Top N..', okay with 'by extension' but cannot get full information by 'individual user'

All IP phones associate to 'end user' but looks only generate for a call 'Extension Mobility' logged-in case.

is the 'individual user' report is for EM only? or did i missing a configuraiton to get all physical IP phones?

Thanks in advance,

I have this problem too.
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htarra Tue, 04/01/2008 - 13:48

CAR Reports are not showing any data for a pecific user because i think you do not have Owner User ID field configured and thus all records for that device were associated to '_unspecifieduser' (try bu CSCsh58483).

cjrchoi11 Tue, 04/01/2008 - 20:20

I didn't configure 'owner user id' on the IP phone device. Can I get 'individual user' report if I configure it?

Thanks, John

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