CTIOS 7.1.X standard screen pop

Unanswered Question
Mar 26th, 2008

Is there any standard screen pop for CTIOS 7.1 client that one can enable? We would like to display the call information in a separate pop up window. Could point me a document for creating or reusing simple screen pop applications?

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If you have a VB programmer on your staff, this is easy-peasy.

Take the sample CTIOS Soft Phone from the CTIOS Toolkit install and hack away. For guidelines on how to extract peripheral variables and ECC variables from the contact, take a look at the code for the Blended Agent CTIOS Soft Phone. The CTIOS documentation details all objects and methods.

This is a well-trodden path - any VB programmer worth their salt can get this going in a few hours.




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