CRS Script - need basic app help

Unanswered Question
Mar 26th, 2008
User Badges:

I was asked to develop a script that accepts input from callers into an 800 number where it uses the common one used by companies: ie. press 1-for support; press 2-for admins; press 3-to dial extension.


Does anyone have a script I could look at to get an idea of what they look like. I just started to read up on scripting and its very confusing.


Thanks.

John

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
regi_firnanda Fri, 03/28/2008 - 00:38
User Badges:

You can use the "Menu" step in the Media Steps group. You can set the prompt with instructions for callers (press 1 for....). In the filter tab you can add a connection for each option. And assign the phone button to be pushed for each connection.

Actions

This Discussion