CRS Script - need basic app help

j.mccartney · ‎03-26-2008

I was asked to develop a script that accepts input from callers into an 800 number where it uses the common one used by companies: ie. press 1-for support; press 2-for admins; press 3-to dial extension.

Does anyone have a script I could look at to get an idea of what they look like. I just started to read up on scripting and its very confusing.

Thanks.

John

regi_firnanda · ‎03-28-2008

You can use the "Menu" step in the Media Steps group. You can set the prompt with instructions for callers (press 1 for....). In the filter tab you can add a connection for each option. And assign the phone button to be pushed for each connection.