Fairly simple setup:
I'd like to have a Hunt Pilot on say DN 250, this has a Hunt List with 2 Line Group's in it (LG1 & LG2). LG1 has extensions 214 & 215. LG2 has extensions 214,215,224 in it.
Essentially what I'm trying to achieve is a call comes in via reception (a different DN to any of the previous mentioned), call is put on hold and reception calls 250. Line Group1 rings, if someone answer the call is transfered. If the call isn't answered Line Group2 rings (which has the same, but more people as LG1 in it) so that more people know there's a call needing attendance.
I'm pretty sure all this functionally works, but what I'd like to happen is when a call is present on an operators phone in any of the Line Groups for them to have some way of knowing the call came in on DN250 (the Customer Service number) instead of just thinking reception is calling them.
Is it possible to set a text caller ID on the Hunt Pilot or am I going about this the wrong way?