Transfer/Connect with the carrier through IPCC

Answered Question
Mar 27th, 2008
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I have a customer who needs to use transfer connect in the script with AT and T. They have set up *8 to transfer the call to the outsourcer and disconnect the original call. I tried using the "Call Consult Transfer" step with the outsourcer as the destination and "*8" as the output digits.

Correct Answer by pklos about 9 years 3 months ago

It is Send Digit String Step in Media Steps branch.


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regards,

PK

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pklos Thu, 03/27/2008 - 10:22
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Try generate DTMF instead doing transfer.


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regrads,

PK

Correct Answer
pklos Thu, 03/27/2008 - 15:48
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It is Send Digit String Step in Media Steps branch.


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regards,

PK

cmbhelpdesk Fri, 03/28/2008 - 06:20
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Thank you, very helpful. One more question. Would i use a "Call redirect" step next to answer this or would I use the "place call" step.

pklos Fri, 03/28/2008 - 06:36
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I'm not sure, I think consult transfer should be OK. Please describe you desired call flow.


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regards,

PK

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