Transfer/Connect with the carrier through IPCC

Answered Question
Mar 27th, 2008

I have a customer who needs to use transfer connect in the script with AT and T. They have set up *8 to transfer the call to the outsourcer and disconnect the original call. I tried using the "Call Consult Transfer" step with the outsourcer as the destination and "*8" as the output digits.

I have this problem too.
0 votes
Correct Answer by pklos about 8 years 8 months ago

It is Send Digit String Step in Media Steps branch.

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regards,

PK

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pklos Thu, 03/27/2008 - 10:22

Try generate DTMF instead doing transfer.

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regrads,

PK

Correct Answer
pklos Thu, 03/27/2008 - 15:48

It is Send Digit String Step in Media Steps branch.

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regards,

PK

cmbhelpdesk Fri, 03/28/2008 - 06:20

Thank you, very helpful. One more question. Would i use a "Call redirect" step next to answer this or would I use the "place call" step.

pklos Fri, 03/28/2008 - 06:36

I'm not sure, I think consult transfer should be OK. Please describe you desired call flow.

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regards,

PK

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