03-27-2008 05:33 AM - edited 03-14-2019 02:00 AM
I have a customer who needs to use transfer connect in the script with AT and T. They have set up *8 to transfer the call to the outsourcer and disconnect the original call. I tried using the "Call Consult Transfer" step with the outsourcer as the destination and "*8" as the output digits.
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03-27-2008 03:48 PM
03-27-2008 10:22 AM
Try generate DTMF instead doing transfer.
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regrads,
PK
03-27-2008 11:39 AM
Where is that step located?
03-27-2008 03:48 PM
It is Send Digit String Step in Media Steps branch.
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regards,
PK
03-28-2008 06:20 AM
Thank you, very helpful. One more question. Would i use a "Call redirect" step next to answer this or would I use the "place call" step.
03-28-2008 06:36 AM
I'm not sure, I think consult transfer should be OK. Please describe you desired call flow.
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regards,
PK
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