B-ACD calls are not being directed to a VM

Unanswered Question
Mar 27th, 2008
User Badges:

Hi,


I am having a problem with queue's vmbox. what is happening basically, when i stay on the line and wait for the next agent, its try to send me to the vmbox and i get this message .. " there is no VMBox associated with this extention"


application

service LB-CustSrv flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param max-time-vm-retry 2

param aa-pilot 710

paramspace english language en

param second-greeting-time 30

param call-retry-timer 20

param max-time-call-retry 200

param voice-mail 711

paramspace english location flash:

param service-name SecurCor

param number-of-hunt-grps 1

param drop-through-option 1

param handoff-string LB-CustSrv

!

service EFS-CustSrv flash:app-b-acd-aa-2.1.2.2.tcl

param call-retry-timer 30

paramspace english index 1

param service-name SecurCor

param drop-through-option 1

paramspace english language en

param second-greeting-time 35

param max-time-vm-retry 2

param max-time-call-retry 600

param voice-mail 721

paramspace english location flash:

param aa-pilot 720

param number-of-hunt-grps 1

param handoff-string EFS-CustSrv

!

service SecurCor flash:app-b-acd-2.1.2.2.tcl

param queue-manager-debugs 1

param number-of-hunt-grps 1

param queue-len 5

param aa-hunt1 730

!



dial-peer voice 710 voip

description LB Customer Service

service lb-custsrv

destination-pattern 710

session protocol sipv2

session target ipv4:192.168.100.1

incoming called-number 710

dtmf-relay sip-notify

codec g711ulaw

no vad

!

dial-peer voice 720 voip

description EFS Customer Service

service efs-custsrv

destination-pattern 720

session protocol sipv2

session target ipv4:192.168.100.1

incoming called-number 720

dtmf-relay sip-notify

codec g711ulaw

no vad



ephone-hunt 1 longest-idle

pilot 730

list 207, 209

timeout 8, 8

description Customer-Service







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miqbal_786 Wed, 04/02/2008 - 07:23
User Badges:

This document is quite informative though but ..... i got it fixed by opening a TAC case and the way they resolved it, i can't beleive it :-)


Thanks

Muddasir

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