MOH is too loud

Unanswered Question
Mar 27th, 2008

Here is the scenario: CM 6.0 and UCCX 5.0(1). When a customer calls in, no agents availale, customer is being queued and the music starts playing really loud. If a customer is being put on hold by an agent, music plays at normal level. Any ideas? I'm using the same music on hold file.

I have this problem too.
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Tommer Catlin Thu, 03/27/2008 - 09:45

There is a service parameter in CUCM6 that can be adjusted for MOH when on hold. Try adjusting it through the parameters and see if it works

sorinbadea Thu, 03/27/2008 - 09:50

I have tried that already. MOH is good when on hold; is it loud ONLY when customer is on the queue, waiting for an agent.


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