03-28-2008 02:35 AM
Hi,
I was wondering if anyone else has had the following problem when trying the task of clicking "Device Troubleshooting" under Device Center. I get the following error
CWA025: Could not launch the workflow.
CWA engine may not be running.
Restart the daemon manager of the server:On Windows: 1. Enter net stop crmdmgtd 2. Enter net start crmdmgtd On Solaris: 1. Enter /etc/init.d/dmgtd stop 2. Enter /etc/init.d/dmgtd start If the problem persists, contact the CiscoWorks server administrator.
I have tried restarting this service but to no avail. I also am unable to query my device's to get an Inventory Update, after several hours I get a timeout error. I can use CiscoView successfully so my SNMP settings are correct. Any ideas ?
Regards
Simon
03-28-2008 09:27 AM
What version of LMS is this? On what platform?
03-28-2008 10:07 PM
Its is LMS 3.0 on Windows 2003 Server
03-28-2008 10:29 PM
Try reinitializing the opsxml database with the following command:
NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml npwd=cisco
Then see if you're able to start the workflow.
03-30-2008 04:51 PM
Hi, have tried this and still encountering the same issue. Have you got any other ideas as to why the workflow is not starting ?
Simon
03-30-2008 04:59 PM
Enable CWA debugging under CWA > Admin > Log Level Settings. Then reproduce the problem, and post the CWA.log and the NMSROOT\objects\wfengine\Program\OpsXml.log and Datastore.log.
03-30-2008 05:19 PM
The opsXML file is dated 25th march, so there are no entries, the last is
OpsXML Server Starting at Tue Mar 25 15:54:52 2008
Datastore.log again the last entry is the 25th March
DataStore Exited @ Tue Mar 25 15:28:02 2008
DataStore Started @ Tue Mar 25 15:34:03 2008
DataStore Exited @ Tue Mar 25 15:49:29 2008
DataStore Started @ Tue Mar 25 15:54:59 2008
I have checked the server has the correct date and time
03-30-2008 06:22 PM
Please post the output of the pdshow command.
03-30-2008 06:35 PM
03-30-2008 08:27 PM
Shutdown dmgtd, and send the list of running processes.
03-30-2008 08:30 PM
Sorry do you want me to do a
net stop crmdmgtd
and then do a pdshow again ?
03-30-2008 08:38 PM
No, I want you to do a net stop crmdmgtd, then send me the list of all processes running on the server. Pdshow will not work with dmgtd shutdown, but I care about Windows processes at this point.
03-30-2008 08:49 PM
03-30-2008 10:29 PM
Interestingly enough, one of my Windows servers was exhibiting the same problem. It turns out my wfengine processes had died, but pdshow reported OpsXMLRuntime was still running. Restarting OpsXMLRuntime fixed it for me. Restart dmgtd, and see if the workflow starts to work. If not, post a new process list and pdshow output now that dmgtd is running.
03-30-2008 11:08 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide