For our CUE 2.3 users we have kept the mailbox size for all users as default 10000 secs. Now we ran out of mailboxes & hence had to resize a few to 1000 secs.
Now there was a user who was utilizing 3000 secs or 30% of her mail-box. I didn't notice it & I resized it to 1000 secs. I have not reseted the phone however. What happens to the existing VM's. Do anything over 1000 secs get deleted? Can someone help please?
No worries, 10 minutes for a friend is never too much to ask :) The licensing in CUE is much like Unity in that there are User licenses as well :(
This Link describes the procedures to upgrade or downgrade to a different license size for Cisco Unity Express systems without changing the release version. The procedures in this chapter apply whether you are upgrading to a license with support for ***more mailboxes, downgrading to a license with support for fewer mailboxes, or changing your Interactive Voice Response (IVR) licenses.
CUE only looks at the last License that was loaded, so these are not cumulative (You cannot add a 50 mailbox license to an existing 100 to acheive 150)
Co$t-wise this should be no different as you will receive the credit for the existing Mailbox License that you had already purchased and should only pay for the new VM Licenses!
Cisco Unified Communications Manager Express
â¢12-mailbox package: SCUE-LIC-12CME=
â¢25-mailbox package: SCUE-LIC-25CME=
â¢50-mailbox package: SCUE-LIC-50CME=
â¢100-mailbox package: SCUE-LIC-100CME=
â¢150-mailbox package: SCUE-LIC-150CME=
â¢200-mailbox package: SCUE-LIC-200CME=
â¢250-mailbox package: SCUE-LIC-250CME=
From this good doc;
Hope this helps! Cheers!