I have a queue that runs from 8:30AM to 7:00PM on Fridays. In the script, is there a way to modify this, so that, if a customer calls into this group after 7pm the call is redirected to another 800# ?
Yes it would. If you add a Set step to the Partial branch of your Time of Day step, you can assign the variable for reference later.
Within the Queued branch of the Select Resource step, you would use an If step (or possibly Match step if you have multiple cases). Within the true branch, or partial branch for the Match step, you can add a Call Redirect step to transfer the call elsewhere.
Lastly, if you want this call to be considered handled (as opposed to being marked abandoned), be sure to add a Set Contact Info step to mark the contact as handled. If you don't, the call will be considered abandoned because it was not connected with a resource.