Names not displayed on voicemail

Unanswered Question

I'm having an issue where voicemails that are received by my users only displays the called party's number ie."Message from an unidentified caller (6135555211)". I want to set it up so that the name of the called party is displayed in the message. I know we are getting the information from our carrier because we can see the name of the calling party on the phones when calls come in. I am running CallManager 4.1 and using Unity version 4.2(1.0).

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ranpierce Fri, 03/28/2008 - 13:18
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In Unity in the SA - profile page, what is number of that subscriber?

6135555211 or 6511

Are there alternate extentions?

Is the call from and outside extension? If it is you can set up an alternate extension for that subsciber and Unity will recognize it.


Tommer Catlin Fri, 03/28/2008 - 13:33
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What do you mean by name? You mean the Caller ID name? or just the digits?

Tommer Catlin Fri, 03/28/2008 - 13:37
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I dont think that is possible. If it does not show up on your IP phone display, it will not show up on your Unity system. I have seen the names come through at the Router, but I have never seen it pass through to the display on the IP phone or Unity.

anyone else?

Tommer Catlin Fri, 03/28/2008 - 13:46
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You may be able to look in the advanced tools in the Unity Tools depot. I know you can manipulate some of the subject lines.

Possibly, if the name is your contact list in Outlook, it might pull the name from there as well.

Good question though! be interesting to see the outcome


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