Increase RONA timer for CAD

Unanswered Question
Mar 28th, 2008

Can anyone point me the in the direction of how increase the timer RONA timer when using CAD? We have a customer that wants to increase the amount of time before a call is routed to the next agent. Any assistance would be much appreciated.


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guerrad Mon, 03/31/2008 - 08:49

Geoff,

Sorry about that, I thought that i had included in the original post. It is Express 5.0.2

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