Can anyone point me the in the direction of how increase the timer RONA timer when using CAD? We have a customer that wants to increase the amount of time before a call is routed to the next agent. Any assistance would be much appreciated.
It's important for all who post here to make the distinction up front - as the two product sets are quite different and we have just the one forum for both (my big beef about this place).
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
