03-28-2008 01:59 PM - edited 03-14-2019 02:01 AM
Can anyone point me the in the direction of how increase the timer RONA timer when using CAD? We have a customer that wants to increase the amount of time before a call is routed to the next agent. Any assistance would be much appreciated.
Thanks
03-30-2008 10:42 AM
Express or Enterprise?
It's important for all who post here to make the distinction up front - as the two product sets are quite different and we have just the one forum for both (my big beef about this place).
Regards,
Geoff
03-31-2008 08:49 AM
Geoff,
Sorry about that, I thought that i had included in the original post. It is Express 5.0.2
04-01-2008 04:01 AM
Does this document help?
How to Adjust the Time Available for IPCC Express ICD Agents to Answer Calls
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00803530b0.shtml
Kevin
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