I have a problem with one of our CM Clusters. We normally set up access code 16 as a code users dial before the 9 and tel number, and we have a route pattern that's set to block the external caller ID. However one site wont block caller ID even though I have the exact settings as out other sites where the feature works.
This office is in Shanghai and I'm testing by calling my DID line in US.
I set up Route Pattern 169.001! and in it have set "Called Party Transformations" Calling Line ID and Calling Name Presentation to Restricted.
I also pointed the route to a Route List/with a Route group that the
Calling Party Transformation setting has "Use Calling Party's External Phone Number Mask" to OFF.
In the Voice gateway, I have the Calling Routing section, for OUTBOUND calls "Calling ID Presentation" to Default, so it should follow the Route Pattern and or route group settings, shouldn't it?
the external caller ID is still displaying when I dial 169 and the number....