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765
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cupc client deskphone disabled

askq2forum
Level 1
Level 1

‎03-29-2008 03:27 PM - edited ‎03-18-2019 08:41 PM

cannot control the deskphone from cupc client - server health shows not connected-invalid credentials'. Control of softphone is ok.please advise....jag

1 person had this problem
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0 Helpful
5 Replies 5

vmoopeung
Level 5
Level 5

‎04-03-2008 11:46 AM

Try restarting the CTI service , also check if the user you logged in with is not a member of the "Standard CTI Enabled" group in CUCM in "User Management - End User".

If the user is associated with the device.

0 Helpful

matthewpage
Level 3
Level 3
In response to vmoopeung

‎04-03-2008 01:04 PM

b

0 Helpful

rodfarme
Cisco Employee
Cisco Employee
In response to vmoopeung

‎12-07-2013 12:27 PM

Excellent that is the solution

0 Helpful

okuehn
Level 1
Level 1

‎04-04-2008 11:53 AM

it seems to be an ldap problem timeout.

In CUCM you have to change the LDAP port on the server that has the global cataloge from 389 to 3268. the change requires an restart of CTI manager.

hope this helps! if so, please rate!

Tommer Catlin
VIP Alumni
VIP Alumni
In response to okuehn

‎05-01-2008 01:01 PM

Thanks man! that worked for me too! I also had to restart the sync agents on CUCM and CUPS. All started to work now.

cheers!

0 Helpful
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