mattcalderon Sun, 03/30/2008 - 16:39
User Badges:
  • Silver, 250 points or more

Setting up a call handler is pretty straight forward.


See if this document is of any help to you.


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801e6ef6.shtml#setup


Basically though you are just setting up a call handler to answer incoming calls. If you require user input during the greeting you can use the "caller input" configuration. Be aware that you can also set schedules, closed and opening greetings, and also transfer out to any extension you like.


Also a guide to explain your different configuration variables.


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/401/administration/guide/ex/SAG_0200.html

Jaime Valencia Sun, 03/30/2008 - 16:41
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

not that i'm aware of, all we use are call handlers to perform that job


Call Handler Settings

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/404/administration/guide/ex/sag0200.html#wp1054580


above is the guide which will tell you all that can be configured on a call handler, the basic is to configure the caller input depending on what the user presses while hearing the prompt and then transfer it to a phone or maybe to another call handler but something such as a guide on how to configure them, no.


maybe someone at the forum has a personal doc on the subject but nothing like that at CCO


the link contains all the admin guide so you can refer to all the elements you need to configure on unity and it's the same on any unity version


HTH


javalenc


if this helps, please rate

Actions

This Discussion