We have iptel environment with 1 publisher ccm version 4.1(3) and 2 subscriber. We have unity 4.0(4) for the environment as well. Each time all the incoming calls to the pilot number of 30003000 will be prompt "please press 1 if you want to transfer to the extension number you want" else hold for operator assistance. So if you press "1" , you will be able to key in the extension number and forward to the desired extension number. Please advise how to disable the prompt for pressing "1" to direct or forward to the desired extension number. The results we want is just without require the key press of "1" and all incoming calls will automatically played the greeting of "thank you for calling ABC co, Please key in the extension number you require else hold for operator assistance" ...., then after few seconds, it will go to the operator.
Please advise for any steps for the task. Your effort shall be highly appreciate.