Using Unified Messaging 4.0(5), I have created a new directory handler for one of my customers.
When users selects the directory handlers option, by default, system is prompting with a wav file: "spell the last and first name then press #. For Q press 7, for z press 9 and for help press 0".
Lot of users are getting confused with this wav file!! For example, if they want to search for name, Drunkarne, they are trying to press 378652763#. To avoid this, client asked me to change the wav file with customised one, saying, "Press first 4 characters of last name and press#."
Is it possible to modify the system default wav file in directory handler with customized wav file? If so, could you please guide me where I need to change the wav file for directory handler?
My understanding of this is that if the Directory Handler is set to use Last Name then First Name (which I think yours currently is) then the system looks for \Commserver\Localize\Prompts\ENU\AddrSearch\AVAddrSearchENU006.wav.
Then from the notes;
Select the variation you want (sounds like you want AvAddrSearchENU006_12 Enter the first few letters of the last name then press #), rename the prompt (i.e. strip the "_01" off the end) and copy it over the corresponding prompt in the above directory (AVAddrSearchENU006.wav.)
You should be good to go :)
Hope this helps!