I have a IVR requirement which is as below:
1) Welcome caller
2) Provide following options
- If u know extension, dial it now
- or else press 2 for call center
- or else press 0 for operator
Now the problem is, my extensions are 4 digit in length and if caller presses single digit to reach operator or call center, the IVR does not route the call.
How can I achieve such a thing in the script? Also, for 0 I have translation pattern to operator, but for 2 (call center) I cannot create as I have extensions starting 2XXX.
So if caller presses 2, IVR script needs to translate it to 4 digit extension number of call center before sending to ccm.
I am attaching my current script which is not completely working and only the above query needs to be corrected in the script.