We have run into a small issue that I have received some questions on and I haven't been able to find an answer. Here is the situation as described by one of our supervisors.
We've had an occurrence that we like to get a better understanding of:
â¢ Client logged into Agent software
â¢ Client in ready mode
â¢ Inbound call to extension xxxx - not an ipcc call
â¢ Agent software switches to not ready mode
â¢ Inbound call terminated
â¢ Agent software switches back to ready mode.
That's the typical scenario, but there seems to be a specific time limit where that Agent software will not return to ready mode after the termination of inbound call to extension.
I haven't been able to find any timer related to this. From what I can see about half of their calls that come in are either DID or someone dials an extension directly from a main prompt.
We are running CCM4.2.3sr3 and IPCCx 4.0.4sr1.