I'm trying to move users from a unity 4.2 server to our new unity 5 server using the Global Subscriber Manager tool. In the GSM tool, if I sort by âDTMF Access IDâ field, I see some extensions(dtfm access IDs) are shared by multiple users, and that is preventing me from moving those users to the new server. It's sort of complicated, so I'll do my best to explain.
If I run the GSM tool from my unity4.2 server and have it connected to itself, the subscribers on unity4.2 look fine, I don't see any duplicate âDtmf Access IDâ.
If I run the GSM tool from my new unity5.0 server and have it connected to itself, but if I browse the old unity4.2 server, I see a lot of duplicate DTMF Access IDs.
This is keeping me from moving users from 4.2 to 5.0 because from 5.0's point of view, the extension is in use (if I add them manually through system administration, that's exactly what it tells me).
So I'm wondering if there is any way to have my unity 5.0 server see the DTMF Access IDs that my unity 4.2 server shows so I can move those users to the new server, or anything that might help.
For the users that unity5.0 are reading at the wrong extension, I notice the fields âciscoEcsbuDtmfIdâ and âciscoEcsbuTransferIdâ in their active directory accounts are showing the wrong extension, so I guess that's where unity5.0 GSM is getting it's info, but Unity 4.2 GSM is not.
I tried the âbunnyâ tool and even tried to remove subscriber properties from those accounts, but it seems to delete everything BUT the âciscoEcsbuDtmfIdâ and âciscoEcsbuTransferIdâ fields.
Any advice? Thanks in Advance
P.S. I'm running Active Directory with exchange 2003 in case that matters.