We are unable to see basic onhook/offhook presence information from directory lookups or missed calls. The only way we can see prescense onhook/offhook status is when we create a BLF line.
We have many 7911's and a few 7960's. Do the 7911's allow for presence?
any ideas of why BLF line on 7960 shows status but Directory and missed calles do not? All phones have been put into the same presence group, all have same partition and same CSS (for both device/line/presence subscription.
thanks in advance,