Solved: CISCOWORKS LMS 2.5 SP2

juliocarossella · ‎03-31-2008

Hi,

This apps were running smoothly, but after a suddenly power cut off that affected the server (standalone), it was not possible to loggin again.

We got the login screen, but after typing user/passwd, a blank screen (done) appears, and nothing else.

Every process is running normally, except Process= EssMonitor, which Info = ESS is fully up now !

Can you guide me to solve this?

Thank you very much

Joe Clarke · ‎04-01-2008

regdaemon.xml has been corrupted. It is no longer well-formed XML. It was probably truncated in the power hit. If you do not have a known good LMS backup, you will need to uninstall and reinstall LMS from scratch. You will not be able to preserve your data since restoring this regdaemon.xml file will corrupt any future installations as well.

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juliocarossella · ‎03-31-2008

Here is some more info, see int the attatched stdout.log

Mar 31, 2008 2:42:37 PM org.apache.commons.digester.Digester error

SEVERE: Parse Error at line 455 column 11: The content of element type "web-app" must match "(icon?,display-name?,description?,distributable?,context-param*,servlet*,servlet-mapping*,session-config?,mime-mapping*,welcome-file-list?,error-page*,taglib*,resource-ref*,security-constraint*,login-config?,security-role*,env-entry*,ejb-ref*)".

org.xml.sax.SAXParseException: The content of element type "web-app" must match "(icon?,display-name?,description?,distributable?,context-param*,servlet*,servlet-mapping*,session-config?,mime-mapping*,welcome-file-list?,error-page*,taglib*,resource-ref*,security-constraint*,login-config?,security-role*,env-entry*,ejb-ref*)".

May be this is a clue to solve the problem?

Thank you very much

Julio

Joe Clarke · ‎03-31-2008

It looks like your NMSROOT\MDC\etc\regdaemon.xml file has become corrupt. Please post this file. If the information in this file is too sensitive to post on an open forum, then open a TAC service request, and include this information.

juliocarossella · ‎04-01-2008

Hi jclarke (plesantly owed with your fast and competent responses),

Here is the NMSROOT\MDC\etc\regdaemon.xml

(I read your respose to che_candeloza, and may be it's a good time to upgrade 2.6). But anyway I would like to get a precise diagnostic to this problem.

By the way, here is also the error.log file (only from some days after the the problem ocurred 13/mar), because there are some error and deny lines that could be meaningful for you.

Thank you very much

Julio

Joe Clarke · ‎04-01-2008

regdaemon.xml has been corrupted. It is no longer well-formed XML. It was probably truncated in the power hit. If you do not have a known good LMS backup, you will need to uninstall and reinstall LMS from scratch. You will not be able to preserve your data since restoring this regdaemon.xml file will corrupt any future installations as well.

juliocarossella · ‎04-01-2008

Thank you very much!

It's wonderful to count on you to solve problems: not only a terrific expert, but someone who understands and makes his vast knowledge to work in practice, greatly amplified through this community,

Thank you very much, again!

Julio