×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

transferring unity 421 license

Answered Question
Mar 31st, 2008
User Badges:

Is there a procedure for transferring the license from one 421 unity server A to Unity Server B? Will Unity server A stop working? Also, do I delete the demo license on Unity Server B? thanks

Correct Answer by Rob Huffman about 9 years 4 months ago

Hi Pete,


Hope life is treating you well :)


Here are the required steps to get a new Unity License (associated to new server's Mac)


Q. If the NIC of a customer fails, how do they receive a replacement license?


A. The licensing team handles switching licenses. Send an email to [email protected] with the old NIC - Mac address and the NIC - Mac address from the new server. Explain why you want to switch servers. The licensing team deactivates the license associated with the old server and will re-issue it for the new server.


From this Licensing doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080094ce5.shtml#q20


Replacing License Files When Replacing a Cisco Unity Server

To replace the server on which Cisco Unity is installed, you must obtain new license files that will be tied to the NIC in the new computer. Do the following two procedures in the order listed.


To Get the MAC Address of the Replacement Cisco Unity Server



--------------------------------------------------------------------------------


Step 1 On the replacement computer, on the Windows Start menu, click Programs > Accessories > Command Prompt.


Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.


Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)


If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.


Step 4 Close the Command Prompt window.



--------------------------------------------------------------------------------




To Obtain a Replacement License File



--------------------------------------------------------------------------------


Send an e-mail to [email protected] with the following information:


A request for a replacement license file.


The MAC address of the current server.


The MAC address of the replacement computer.


A statement that you will delete the Cisco Unity 4.0(x) license from its current computer after the new server is installed.


Within one business day, you will receive the replacement license file attached to an e-mail from [email protected].


From this good White Paper doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_white_paper09186a008019c743.shtml#wp999063


Hope this helps!

Rob


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Rob Huffman Mon, 03/31/2008 - 18:27
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Pete,


Hope life is treating you well :)


Here are the required steps to get a new Unity License (associated to new server's Mac)


Q. If the NIC of a customer fails, how do they receive a replacement license?


A. The licensing team handles switching licenses. Send an email to [email protected] with the old NIC - Mac address and the NIC - Mac address from the new server. Explain why you want to switch servers. The licensing team deactivates the license associated with the old server and will re-issue it for the new server.


From this Licensing doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080094ce5.shtml#q20


Replacing License Files When Replacing a Cisco Unity Server

To replace the server on which Cisco Unity is installed, you must obtain new license files that will be tied to the NIC in the new computer. Do the following two procedures in the order listed.


To Get the MAC Address of the Replacement Cisco Unity Server



--------------------------------------------------------------------------------


Step 1 On the replacement computer, on the Windows Start menu, click Programs > Accessories > Command Prompt.


Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.


Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)


If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.


Step 4 Close the Command Prompt window.



--------------------------------------------------------------------------------




To Obtain a Replacement License File



--------------------------------------------------------------------------------


Send an e-mail to [email protected] with the following information:


A request for a replacement license file.


The MAC address of the current server.


The MAC address of the replacement computer.


A statement that you will delete the Cisco Unity 4.0(x) license from its current computer after the new server is installed.


Within one business day, you will receive the replacement license file attached to an e-mail from [email protected].


From this good White Paper doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_white_paper09186a008019c743.shtml#wp999063


Hope this helps!

Rob


Rob Huffman Tue, 04/01/2008 - 05:30
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Pete,


I just realised I missed the second part of your question, sorry about that :)


Converting a Cisco Unity Demonstration System to a Standard System


Do the following procedure after you have ordered and received the license file for a standard Cisco Unity system.




--------------------------------------------------------------------------------


Note To add failover to the system after you have converted the demonstration system to a standard system, refer to the "Adding Failover to the Cisco Unity SystemAdding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server" section in the "Adding Features to the Cisco Unity System" chapter of the Cisco Unity Reconfiguration and Upgrade Guide.



--------------------------------------------------------------------------------


To Convert a Demonstration System to a Standard System



--------------------------------------------------------------------------------


Step 1 Log on to Windows by using the Cisco Unity installation account.


Step 2 Exit the Cisco Unity software.


Step 3 Double-click the Cisco Unity Tools Depot icon on the desktop.


Step 4 Under Administration Tools, double-click License File Install Wizard.


Step 5 On the Welcome screen of the wizard, click Next.


Step 6 Click the name of the demonstration license file (CiscoUnity40.lic or the time-limited license file), and click Delete to remove the demonstration license file from the list. (The file will not be deleted from your local system.)


Step 7 Click Add.


Step 8 Insert the Cisco Unity license file disk, if applicable.


(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing an attached file with licenses for Cisco Unity features. The instructions in the e-mail directed that the attached file be saved.)


Step 9 Browse to drive A or to the location where the license files have been stored.


Step 10 Double-click the license file to add it to the License Files list.


If prompted, click Yes to copy the license file to the local system.


Step 11 If you are adding more than one license file, click Add, and repeat Step 9 and Step 10 for each license file.


Step 12 Click Next.


Step 13 In the Licenses list, confirm that the license information is correct.


Step 14 Click Next.


Step 15 Click Finish.


Step 16 Restart the Cisco Unity server.


Step 17 If you are not adding voice ports, skip to Step 19.


Step 18 Configure Cisco Unity to use the additional ports:


a. On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.


b. Under Switch Integration Tools, double-click Telephone Integration Manager.


c. In the left pane, click .


d. In the right pane, click .


e. Click the Ports tab.


f. Click Add Port.


g. Enter the settings for the voice messaging ports. Refer to the procedure "To Enter the Voice Messaging Port Settings for the Integration" in the applicable Cisco Unity integration guide.


h. When prompted, restart the Cisco Unity server.


Step 19 If you are not adding languages or the RealSpeak text-to-speech engine, you are finished converting the demonstration system to a



From this good Unity 4.2(1) doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/42/release/notes/cu421rn.html#wp43062



Hope this helps!

Rob

Actions

This Discussion