Call Center

Unanswered Question
Apr 1st, 2008

how can i setup call center with cisco product and software?

I have this problem too.
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Paolo Bevilacqua Tue, 04/01/2008 - 08:14

You can use a 2801 with ccme license that support up to 30 phones, then you config B-ACD/AA that allows you to have multiple hunt groups, call queuing and statistics, basically everything you need for a simple and efficient call canter.

Hope this helps, please rate post if it does!

Rick Morris Tue, 04/01/2008 - 08:41

great answer to the point...5 points!

Also, would you have any links that you know of to help point in the right direction? I don't have a need today but maybe in the future to set this up.

Thanks,

Rick

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