Call Center

hartanvir · ‎04-01-2008

how can i setup call center with cisco product and software?

paolo bevilacqua · ‎04-01-2008

You can use a 2801 with ccme license that support up to 30 phones, then you config B-ACD/AA that allows you to have multiple hunt groups, call queuing and statistics, basically everything you need for a simple and efficient call canter.

Hope this helps, please rate post if it does!

Rick Morris · ‎04-01-2008

great answer to the point...5 points!

Also, would you have any links that you know of to help point in the right direction? I don't have a need today but maybe in the future to set this up.

Thanks,

Rick

paolo bevilacqua · ‎04-01-2008

Main CCME page:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

You would read a bit of the administrator guide and some of the B-ACD/AA to do that. Or hire a consultant :)

Thanks for the nice rating and good luck!