Rob Huffman Tue, 04/01/2008 - 05:43

Hi Rafael,

I'm not sure what version of CCM you are running so I have attached the info for 3 of the more current versions;

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide for Cisco Unified Communications Manager, Release 6.0(1)

Cisco Unified CallManager CDR Analysis and Reporting Administration Guide, Release 5.1(3)

Cisco Unified CallManager Serviceability Administration Guide, Release 4.2(3)

Hope this helps!


reg_cisco Wed, 04/02/2008 - 02:14

I am using CCM 4.1.

Where is the PDF for my version?.


jonathan.dixon Fri, 04/04/2008 - 03:07

Hi Rafael,

Just to add to Rob's excellent info, i've found the following useful when looking directly at the CDR database:

For version 4.1(3):

For other versions see:



PS does anyone know what tool is used towards the end of this document to analyze the CDRs, for example in figure 1 of the 4.1(3) CDR document?

Looks quite useful...


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