7970 Background Images

colganair1234 · ‎04-01-2008

I am having a bit of trouble adding new backgrounds to our phones. I followed the basic cisco instructions of making two PNG files, one 320x212 and the other 80x53. I then added them to TFTP:Desktops\320x212x12, which is where all of the current backgrounds are located. I then edited the List.xml file in notepad and added the image using:

According to the previous CCNA that should be all that needs to be done. The images don't show up though. I have reset the phone, rebooted it, and all to no avail. I read in the cisco documentation that you can force the images to Flash from the command line, but all that happens when I try that is a bunch of errors. How can I force the images to flash?

I am using CCM4.2

matthewpage · ‎04-01-2008

HI, have you reset the tftp server??

colganair1234 · ‎04-01-2008

Thank you both matthew and rob. I thought that I had stopped and started the service, but i guess I must have not done the right one. thanks!!!

Rob Huffman · ‎04-01-2008

Hi CA,

Did you do this final step?

To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified CallManager Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters).

From this excellent doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7970g_7971g-ge/4_2/english/administration/guide/7970cst.html#wp1088046

Hope this helps!

Rob