UNKNOWN_ERROR in CCM 4.0(2a) SR1

Unanswered Question
Apr 1st, 2008
User Badges:

I am getting a series of UNKNOWN_ERROR's:


Error: UNKNOWN_ALARM:kConfigParaNotFound

ParaNameInfo: BackupCallManagerName ( read by CMyProcessConfigList::GetSafeStringParam() ) not found in DB, using default value of


Error: UNKNOWN_ALARM:kConfigParaNotFound

ParaNameInfo: CallManagerName ( read by CMyProcessConfigList::GetSafeStringParam() ) not found in DB, using default value of NO_SUCH_NAME


Error: UNKNOWN_ALARM:kConfigParaNotFound

ParaNameInfo: MwiCallingSearchSpace ( read by CMyProcessConfigList::GetSafeGuidParam() ) not found in DB, using default value of


Error: UNKNOWN_ALARM:kConfigParaNotFound

ParaNameInfo: MwiCallingSearchSpace ( read by CMyProcessConfigList::GetSafeGuidParam() ) not found in DB, using default value of


In addition, we CAN NOT do a CFWDALL, and if a phone had call forward on prior to this error and try to remove it, we get the message "DATABASE ERROR" on the 7940 phone.


Any help would be appreciated.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Rob Huffman Tue, 04/01/2008 - 06:26
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Rob,


Sounds like a Replication issue :( If the Pub is down or Replication between the Pub and Subs is broken no changes can be made to CFWD ALL. Here is a doc that speaks to this question;


This is a list of possible symptoms if the subscriber stops replicating from the publisher:


Changes that are made on the publisher are not reflected on phones that are registered with the subscriber.


Outbound calls fail on phones registered with the subscriber. As soon as you dial 9 you hear a re-order tone.


Call Forward All (CFwdALL) does not work.


IP phone displays Error Database.


From this doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801e7ddf.shtml


And this good doc;


Cisco CallManager Issues with Call Forward All


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801b3f4b.shtml



Hope this helps!

Rob



Actions

This Discussion