UNKNOWN_ERROR in CCM 4.0(2a) SR1

rwamstutz · ‎04-01-2008

I am getting a series of UNKNOWN_ERROR's:

Error: UNKNOWN_ALARM:kConfigParaNotFound

ParaNameInfo: BackupCallManagerName ( read by CMyProcessConfigList::GetSafeStringParam() ) not found in DB, using default value of

Error: UNKNOWN_ALARM:kConfigParaNotFound

ParaNameInfo: CallManagerName ( read by CMyProcessConfigList::GetSafeStringParam() ) not found in DB, using default value of NO_SUCH_NAME

Error: UNKNOWN_ALARM:kConfigParaNotFound

ParaNameInfo: MwiCallingSearchSpace ( read by CMyProcessConfigList::GetSafeGuidParam() ) not found in DB, using default value of

Error: UNKNOWN_ALARM:kConfigParaNotFound

ParaNameInfo: MwiCallingSearchSpace ( read by CMyProcessConfigList::GetSafeGuidParam() ) not found in DB, using default value of

In addition, we CAN NOT do a CFWDALL, and if a phone had call forward on prior to this error and try to remove it, we get the message "DATABASE ERROR" on the 7940 phone.

Any help would be appreciated.

Rob Huffman · ‎04-01-2008

Hi Rob,

Sounds like a Replication issue :( If the Pub is down or Replication between the Pub and Subs is broken no changes can be made to CFWD ALL. Here is a doc that speaks to this question;

This is a list of possible symptoms if the subscriber stops replicating from the publisher:

Changes that are made on the publisher are not reflected on phones that are registered with the subscriber.

Outbound calls fail on phones registered with the subscriber. As soon as you dial 9 you hear a re-order tone.

Call Forward All (CFwdALL) does not work.

IP phone displays Error Database.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801e7ddf.shtml

And this good doc;

Cisco CallManager Issues with Call Forward All

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801b3f4b.shtml

Hope this helps!

Rob