witholding MoH for select extensions

Unanswered Question
Apr 1st, 2008

CM 4.2 - I want to prevent MoH playing for certain extensions and play out ToH instead. I think this can be acheived in the service parameter settings option but unsure if this offers the granularity i need - i.e. i think it's applicable to all. Any guidance welcome.

I have this problem too.
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mattcalderon Tue, 04/01/2008 - 07:01

You could set moh at the line or phone level. then you could specify certain phones only to play TOH. What you may need to do though is create a moh file that plays your TOH then add this new file to the line or phone level.

tredgrove Tue, 04/01/2008 - 08:46

yes, thought the latter option might be the way to go. Do you know where the toh source file is held? tks

mattcalderon Tue, 04/01/2008 - 09:06

To get TOH you need to set your MOH source to none. I am not sure where the TOH comes from. You could just create a file that is dead air and just loop that continuously.

tredgrove Tue, 04/01/2008 - 09:12

perseverance pays of.

Found it in the tftppath\United_Kingdom\AnnToneOnHold.wav

does the job. Tks

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