IPCCX CSQ and Resource

Unanswered Question
Apr 1st, 2008
User Badges:

Does anyone know if you can use both CSQ and Resource settings in IPCCX at the same time? We are currently utilizing CSQs but want to also start routing via agent-based. Any issues integrating these two?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
pklos Tue, 04/01/2008 - 11:23
User Badges:
  • Silver, 250 points or more


It is possible. Resource routing doesn't support queuing. I did solution that connect caller to the same agent as previous call to CC. If agent is busy caller is connected via queue.





This Discussion