Network VRU's

Unanswered Question
Apr 2nd, 2008


Please clarify that what are Network VRU's and how are they different from IVR?

Thanks in advance

I have this problem too.
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Danilo Dy Wed, 04/02/2008 - 06:44


In my opinion they are the same with a different acronym.

VRU is a Computer Telephony Integration (CTI) term that refers to the interaction between a human (typically a caller) and a computer that is programmed to respond to the human's requests. VRU is also refered to as Interactive Voice Response (commonly abbreviated to IVR), this is a computer phone application that accepts touch-phone keypad selection input from the caller and provides appropriate information in the form of voice answers or a connection to a "live" operator.




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