04-02-2008 02:43 AM - edited 03-18-2019 08:42 PM
Since CM 4.1.3 was updated to 4.1(3)SR6a there are errors regarding CDR reporting. After upgrade there aren't any user, system or device reports. Any suggestions?
Thank You...
04-05-2008 01:33 PM
go thru all of this:
Data is Absent in Reports Created by the CAR Tool
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml
HTH
javalenc
if this helps, please rate
04-09-2008 02:06 AM
I tried Cause 1, 2, 3 and it didn't help. After that I followed next suggestions: "If these solutions do not resolve the issue,
uninstall CDR from Add/Remove Programs, delete the ART database manually, and then reinstall the CDR from the CCM Administration > Plugins page." Now I have a problem with Plugin installation. It ask me for 'Private password phrase for this cluster'. Service use username 'CCMServiceRW'. Any help? Thank you... Regards
04-09-2008 06:12 AM
you should know the pwds from your system
if you do not know it use the adminutility tool to reset it, be aware it's service affecting
HTH
javalenc
if this helps, please rate
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