CallManager 4.1 Device Package upgrade problem

amirhuskic · ‎04-02-2008

Since CM 4.1.3 was updated to 4.1(3)SR6a there are errors regarding CDR reporting. After upgrade there aren't any user, system or device reports. Any suggestions?

Thank You...

Jaime Valencia · ‎04-05-2008

go thru all of this:

Data is Absent in Reports Created by the CAR Tool

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

amirhuskic · ‎04-09-2008

I tried Cause 1, 2, 3 and it didn't help. After that I followed next suggestions: "If these solutions do not resolve the issue,

uninstall CDR from Add/Remove Programs, delete the ART database manually, and then reinstall the CDR from the CCM Administration > Plugins page." Now I have a problem with Plugin installation. It ask me for 'Private password phrase for this cluster'. Service use username 'CCMServiceRW'. Any help? Thank you... Regards

Jaime Valencia · ‎04-09-2008

you should know the pwds from your system

if you do not know it use the adminutility tool to reset it, be aware it's service affecting

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate