HI there,
Here is the information I could find on the Send to VRU node:
Send To VRU node
The Send To VRU node diverts a call to an IVR for further processing.
Note: This node is valid for use with Type 3 and Type 7 IVRs.
When the ICM executes the Send to VRU node, it does the following:
First, it checks whether the routing client has an associated Network IVR for the customer and then it checks for a label.
- If the label exists, the ICM returns that label to the routing client and suspends script execution until it receives confirmation that the call has been delivered to the IVR.
- If the label does not exist, script execution continues with control flowing through the nodes failure output terminal.
Next, it waits for confirmation that the call has been delivered to the IVR:
- If the ICM receives confirmation, script execution continues with control flowing through the nodes success output terminal.
- If the ICM does not receive confirmation, execution continues with control flowing through the nodes failure output terminal.
Once the ICM establishes that the call has been successfully delivered to the IVR, it can then execute a Run VRU Script node instructing the IVR to run its own script. You can also subsequently determine a final destination for the call and return a label to the routing client.
Note: If the call is delivered to the IVR but then abandoned, script execution ends. In monitor mode, a special label on the Send To VRU node accounts for these cases.
Type 3 IVR - An IVR controlled by the routing client.
Note: Use this type (rather thanType 7) when the routing client can automatically take back the call from the IVR when the ICM returns a destination.
For the translation route to VRU node you need instead a translation route to be defined.
This dialog allows you to:
· Select a Target Type (Enterprise Service, Service or Service Array).
· Specify whether the Translation Route to VRU node is to act like a
Select node or a Distribute node:
Distribute Among Targets (Radio button.)
The Translation Route to VRU node is to behave like a Distribute node,
distributing calls among the targets based on the relative values.
Select Most Eligible Target (Radio button.)
Translation Route to VRU node is to behave like a Select node, using the
following rules:
· Pick the target with the maximum value / Pick the target with the
minimum value.
· Accept target if (that is, evaluate an acceptance rule).
· Start with first target / Start with next target.
Please let me know if you have any question left outstanding, basically those nodes have quite different uses.
Regards,
Riccardo
PS. Please rate helpful posts accordingly.
