04-02-2008 05:57 AM - edited 03-14-2019 02:02 AM
HI Guys
I have done an installation of UCCX5.0(2)with ccm 5.1.1. I get the following error when i log in as the crs admin;
"The cisco JTAPI Client versions are inconsisten. Please go to cisco JTAPI Resync to install the JTAPI client"
I do that an i get another error saying to resync.
Any one had the some problem and any ideas on how to fix this??
Thanks
Matt
04-02-2008 05:15 PM
Maybe you are running into CSCsk19938. Have you tried to download and install the JTAPI plugin from CUCM?
Kevin
04-03-2008 12:54 AM
I am going to agree with kthorngr on this one.
Go to the CM Admin Page
Select "Application --> Install Plug-ins"
Scroll down and install the Cisco JTAPI client.
Hope that helps.. thanks
04-03-2008 09:33 AM
Yeah i actually thought the problem would be that the jtapi version on the UCCX would be newer than the ccm version. So i deleleted the uccx version and tried downloading the jtapi client from ccm and i still got the same error. Any other ideas? What sort of issue would this error cause me?
Thanks guys
Matt
05-07-2008 09:28 AM
Hi
I was running into the same problem and I just want to inform you what I did but I am sure you did it before my post.
I have two IPCC 5.0.2 with CCM 6.1 and I had the same error as you. I did install JTAPI from the CCM but I still got the error message.
I decide to reboot both IPCC servers, after the reboot I was still having the error message but I try a resync and it works.
Hope this will help you.
08-11-2008 12:08 AM
Hi,
Did You find any solution/workaround?
I have same problem with new installation: UCCX5.02 with UCCM6.1.2
08-21-2008 03:04 PM
Hello,
There seems to be a bug. You can resolve the issue by copying the three .jar files in the c:\windows\java\lib folder to c:\winnt\java\lib .
You can find the error by looking at your MADM logs. Search for JTAPIClientInstallException . It references this bad directory. Normally, you would not have a c:\WINNT folder on this OS.
By the way, did you happen to install this from the non-Cisco 2003 OS Media?
Please rate if this helps you out. Thanks
Javier Oropesa
Eventus Group
08-21-2008 10:13 PM
Hi,
something was wrong with OS.
I reinstalled system and now is OK.
Thanks for your help.
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