04-02-2008 07:31 AM
I have just noticed that inventory collection is failing for several of my devices, devices ranges from cisco 4948 to 4006 and 2948. I have tried delete one cisco 4006 and added back in it and it never collected inventory on it.
RMECSTMServer and ICServer are runnig. When I look at the daemons.log it says "Connection terminated abnormally" I have attached the daemons.log output, please advise
I'm running LMS2.6 with RME 3.0.5 on Solaris 9
04-02-2008 07:39 AM
What is the inventory error you are seeing? Anything in the IC_Server.log for the problem devices?
04-02-2008 08:10 AM
I tried to manually collect inventory for two devices;
Cisco 4948 and I got the following error
RICS0001:Internal Error,unable to process the collected data from the device.
Cisco 4006 and I got the following error:Device Collection Failed.
Job details shows below:
Duration: 24.327 seconds
Average Scan Time: 24.327 seconds/device
Job Result Description: At least one of the devices that you submitted for inventory collection has failed
When I look at the IC_Server.log I see the following:
Primary key for table 'PhysicalAssetData' is not unique
I have attached current output from IC_Server.log
Thanks.
04-02-2008 08:16 AM
Due to the number of different devices this looks to be CSCse52700, which is fixed in RME 4.0.6
04-02-2008 08:46 AM
Thanks, Dave
I assume it is a free upgrade
04-02-2008 09:11 AM
Yes, you can download 4.0.6 from CCO as long as you have access to software downloads
04-22-2008 02:41 AM
09-24-2008 01:46 PM
I see the same error also on 4.1.1. 18 of my 250ish devices will not collect...
No ideas here :(
09-24-2008 02:36 PM
Well I just deledted the device entirely and put it back in and it fixed it...
I saw the error "ASA Error -193: Primary key for table 'PhysicalPort' is not unique"
in the ics_server.log.
09-24-2008 02:57 PM
This problem is most likely due to one of bugs CSCso54489 or CSCsm97530. Both are fix in LMS 3.1, and patches are available from TAC for RME 4.0.6 and 4.1.1.
09-24-2008 03:17 PM
Ok Thanks... I saw 3.1 was available but didnt find it quickly so I will upgrade from 3.0.1 asap.
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