Caller ID to External with CallManager 4.1

Unanswered Question
Apr 2nd, 2008

When all ip phones at a location call out the caller ID shown to external phones called is the locations operator phone number. I have one person who would like Caller ID to show external phones called their phone number. How is this done without effecting the other phones?

I have this problem too.
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Kenneth Mohammed Wed, 04/02/2008 - 11:17

On the DN configuration page, you can change the external calling party mask to reflect the actual DID that is making the call. If that alone doesnt do the trick, you may have to check the box on the route pattern to use the calling party's external mask, and you may also have to do so on the gateway itself.

buckeye58 Wed, 04/02/2008 - 11:23

If I make the changes suggested doesnt that effect all phone using that route pattern or gateway? I only have one phone that I want to show its actual CallerID.

Kenneth Mohammed Wed, 04/02/2008 - 11:25

Yes it will, but if the rest of the phones using that route pattern or gateway do not have an external calling party mask, then it won't be an issue, the other numbers will still broadcast the main number if that is the desired behavior.

buckeye58 Wed, 04/02/2008 - 12:36

Still having trouble. I allready had the route plan box "Use Calling Party's External Phone Number Mask" box checked. I changed the calling line id presentation to allowed but still no luck. I see no checkbox in the gateway settings to use the calling partys external mask.

Kenneth Mohammed Wed, 04/02/2008 - 12:50 are right..there is no such box on the gateway page. A couple of more this DID hitting a translation pattern, because if so, the box needs to be checked there (on the translation pattern) as well...lastly, you may want to check with your service provider to make sure that your PRI is setup to send outbound caller id for individual DID's, or if its just set up to send the main number for outbound calls. Also, I'm assuming that this is an MGCP gateway.

Kenneth Mohammed Wed, 04/02/2008 - 13:06

Ahhhh...well in that case, you can make a translation on the gateway and apply it to the voice port.


router#conf t

router(config)#voice-translation-rule 1

router(cfg-translation-rule)#rule 1 /xxxx/ /xxxxxxxxxx/


router(config)#voice translation-profile OUT

router(cfg-translation-profile)#translate calling 1


router(config)#voice-port x/x/x:23

router(config-voiceport)#translation-profile outgoing OUT


hope that helps.

By the way, the xxxx is your 4 digit ext making the call, and the xxxxxxxxxx is the number you would like sent out on caller id

buckeye58 Wed, 04/02/2008 - 13:09

thanks for the suggestion I'll give that a try and let you know.


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