Attendant Console Error- Unable to connect to server

Unanswered Question
Apr 2nd, 2008

The Attendant Console client used to work. I have made no changes to the setting but says unable to connect to server. I can ping the server.

What would the problem be?

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Overall Rating: 4.5 (2 ratings)
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mattcalderon Wed, 04/02/2008 - 15:27

It may be that your TCD service has quit responding. Restart TCD. I have seen TCD just lock up many times.


Its under your control panel in call manager.


This is from memory so it may not be 100% accurate.


Call Manager Servicability----tools---control center


Restart Telephony Call Dispatch on both servers.



Mojo1 Wed, 04/02/2008 - 15:32

Problem solved I restarted the Attendant Console Service in Call Manager and it works now

maloyal Wed, 04/16/2008 - 07:46

thank you!


I had the same issue and a Heartbeat error. Restarting the service was the trick.

jwaters24 Tue, 07/21/2009 - 04:47

i have three computers in the office that use attendant console. two of the computers can connect fine to the AC server and answer calls. One of the pcs states that it cannot connect to the server and we cannot make any changes to the ac settings.


i have restarted the services in CCM and added the ip address and host name to the

lmhosts and host files in c:\windows\system32\drivers\etc



please advise

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