Cisco 2851 constant system errors with traceback

Unanswered Question
Apr 2nd, 2008

I have a "new" 2851 which is giving constant erros see syslog entries below

When I do a Sh ver

I see Cisco 2851 (revision 53.50) whereas all the other 2851s i have even those over 2 years old have revision 53.51, so is that the problem should all 2851s be revision 53.51?

2008-04-03 12:49:48 Local7.Critical 172.16.211.254 726: Apr 3 12:49:48.054 AU-Summ: %SYS-2-NOTQ: unqueue didn't find 45B486D0 in queue 45B51B3C -Process= "NTP", ipl= 4, pid= 253, -Traceback= 0x415564DC 0x400B6D40 0x42888B74 0x400DD5C8 0x400DFC74 0x400DD230 0x403983A0 0x403998E8 0x403A24BC 0x41AEB704 0x41AEB9A4 0x41AE9E04 0x41AEA3D0 0x41AEA444 0x4207B680 0x42074DAC

2008-04-03 12:49:49 Local7.Critical 172.16.211.254 727: Apr 3 12:49:48.635 AU-Summ: %SYS-2-NOTQ: unqueue didn't find 45B486D0 in queue 45B51B3C -Process= "TTY Background", ipl= 4, pid= 41, -Traceback= 0x415564DC 0x400B6D40 0x42888B74 0x400DD5C8 0x400DFC74 0x400DD230 0x40398CB4 0x415615D8 0x41561814 0x41584338

2008-04-03 12:49:50 Local7.Critical 172.16.211.254 728: Apr 3 12:49:49.637 AU-Summ: %SYS-2-NOTQ: unqueue didn't find 45B486D0 in queue 45B51B3C -Process= "Logger", ipl= 4, pid= 40, -Traceback= 0x415564DC 0x400B6D40 0x42888B74 0x400DD5C8 0x400DFC74 0x400DD230 0x403983A0 0x41541748 0x41550340 0x415515A4 0x41558150

2008-04-03 12:49:50 Local7.Critical 172.16.211.254 729: Apr 3 12:49:50.318 AU-Summ: %SYS-2-NOTQ: unqueue didn't find 45B486D0 in queue 45B51B3C -Process= "IP-EIGRP: HELLO", ipl= 4, pid= 258, -Traceback= 0x415564DC 0x400B6D40 0x42888B74 0x400DD5C8 0x400DFC74 0x400DD230 0x40398A4C 0x403998FC 0x403A24BC 0x41AEB704 0x41AEB9A4 0x41AE9E04 0x41AEA3D0 0x41AEA444 0x41B32FC8 0x4173A050

2008-04-03 12:49:50 Local7.Critical 172.16.211.254 730: Apr 3 12:49:50.462 AU-Summ: %SYS-2-NOTQ: unqueue didn't find 45B486D0 in queue 45B51B3C -Process= "CDP Protocol", ipl= 4, pid= 85, -Traceback= 0x415564DC 0x400B6D40 0x42888B74 0x400DD5C8 0x400DFC74 0x400DD230 0x403983A0 0x403998E8 0x403A24BC 0x4142C4CC 0x4142BD90 0x4142B7E0 0x4142BB38 0x4142AB78 0x42874E0C 0x42874DF0

2008-04-03 12:49:51 Local7.Critical 172.16.211.254 732: Apr 3 12:49:51.171 AU-Summ: %SYS-2-NOTQ: unqueue didn't find 45B486D0 in queue 45B51B3C -Process= "Logger", ipl= 4, pid= 40, -Traceback= 0x415564DC 0x400B6D40 0x42888B74 0x400DD5C8 0x400DFC74 0x400DD230 0x403983A0 0x41541748 0x41550340 0x415515A4 0x41558150

2008-04-03 12:49:52 Local7.Critical 172.16.211.254 733: Apr 3 12:49:52.173 AU-Summ: %SYS-2-NOTQ: unqueue didn't find 45B486D0 in queue 45B51B3C -Process= "Logger", ipl= 4, pid= 40, -Traceback= 0x415564DC 0x400B6D40 0x42888B74 0x400DD5C8 0x400DFC74 0x400DD230 0x403983A0 0x41541748 0x41550340 0x415515A4 0x41558150

2008-04-03 12:49:52 Local7.Critical 172.16.211.254 734: Apr 3 12:49:52.658 AU-Summ: %SYS-2-NOTQ: unqueue didn't find 45B486D0 in queue 45B51B3C -Process= "TTY Background", ipl= 4, pid= 41, -Traceback= 0x415564DC 0x400B6D40 0x42888B74 0x400DD5C8 0x400DFC74 0x400DD230 0x40398CB4 0x415615D8 0x41561814 0x41584338

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Richard Burts Thu, 04/03/2008 - 05:06

Richard

A traceback is generally a sign of a software problem. I suggest that worrying about the revision number is not where you should focus. I suggest that you check the version of code that is running on this 2851 and compare to version of code running on other 2851s. I believe that you will find that this version is different. If that is the case I suggest that you change the image of this 2851 and use the version running on other 2851s.

Your other alternative would be to open a case with Cisco TAC - assuming that this router is under a maintenance contract.

HTH

Rick

Joseph W. Doherty Thu, 04/03/2008 - 06:00

What software image are you using and how busy does the router get?

[edit]

Just now saw Rick's post. He's a jump ahead, if you had anwered with old software, I would have suggested upgrading, if current software, openning TAC too.

One reason I asked about how busy the box was, I recently had tracebacks on a busy 2811 with current software, but noticed a lot of buffer failures. Activation of auto buffer tuning has appeared to have stopped the traceback errors.

Richard Bradfield Thu, 04/03/2008 - 17:36

buffer tune auto command made no difference,

Next time I am at site I will reseat hardware, after that log call

Richard

Joseph W. Doherty Thu, 04/03/2008 - 17:57

buffer tune auto command made no difference

I did note it was on a busy 2811 showing buffer failures using recent IOS; you didn't confirm whether all were true for your 2851. Regardless, as Rick noted, still normally indicates a software defect.

vaisharm Thu, 04/03/2008 - 21:01

What IOS version and feature set are you runnig on this router? Please post the full file name.

~Vaibhav

Richard Bradfield Sun, 04/06/2008 - 14:30

Reseated all things I could reseat,memory Wics etc, now ok, I also notice it says it is now 2851 revision 53.51 which it should be.

Will have to monitor for a few days incase fault comes back

running this IOS at present.

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(11)T4,

RELEASE SOFTWARE (fc3)

vaisharm Sun, 04/06/2008 - 20:51

Richard, in case you see the errors again I would suggest checking the console cable or if there's any modem plugged into aux just try unplugging it and see if that helps. I know this may sound weird to you but looking at the error and the tracebacks the problem indeed is most likely modem/aux/console related.

HTH,

~Vaibhav

Richard Bradfield Mon, 04/07/2008 - 20:01

I did notice iwas getting CDP duplex mismatch errors between the 3750 switch and the 2851,(though both devices said the interface was full duplex) so I hard coded the speed and duplex to 100 full, been working ok for some time now

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