RME packages update error

MathieuJM_2 · ‎04-03-2008

Hi all,

Trying to update the RME's packages i receive the following message:

Installation failed for product [Resource Manager Essentials] with message : com.cisco.nm.xms.psu.packagemgmt.InstallerException

I have LMS 2.6 with RME 4.0.5 on Windows 2003.

I have update the CiscoView packages without error.

Can you advise ?

Regards

miheg · ‎04-03-2008

Did you install via the gui?

I've seen similar problems where people manually installed packages and missed a dependency.

No coherent error messages from ciscoworks, just java exception burps.

But it all disappeared after installing all packages via the gui.

If you a worried about the ciscoworks machine going to the internet create a temporary proxy username.

Cheers

Michel

MathieuJM_2 · ‎04-08-2008

Hi Michel,

I have used the GUI to download and update the RME packages. And i receive the error message while trying to install the packages.

Should i try to update all the RME packages ?

Cheers,

Mathieu

miheg · ‎04-08-2008

Indeed, that is what worked for me.

Actually I updated all packages for all modules, Common Services, RME, Campus and DFM, but I assume that the dependencies are only between packages of one module.

Cheers,

Michel