04-03-2008 04:46 AM
Hi all,
I have setup some content filters on our C300 appliance.
One of the filters checks for attachments of type media and puts the email into a quarantine area.
Another filter checks for attchments of type image and sends a notification to the recipient that they have a restricted attachment and attaches the original email to the notification.
The problem I have come across is if the email has both a media and image attachment, the email is classed as restricted and sent to the user as an attachment of notification.
We do not want our users to be able to recieve attachments of type media regardless of what other attachments are in the email.
Has anyone come across this before and do you know of a way to get this to work correctly?
Thanks,
David
04-03-2008 07:59 AM
If you use two different filters fot this try to combine this in one filter (with OR)
Peter
04-03-2008 09:52 AM
I don't think this can be combined into one filter becuase as far as I can see you do not want to notify when quarantining media files.
Couple of things to check:
1. Make sure the Media File content filter is higher in the order than the image content filter.
2. Make sure that you have not clicked on the "Duplicate message" tick box for the "Quarantine Action", if this is ticked then the message continues to be passed to and processed by the other content filters.
If you make sure you check 1 and 2 then this should mean that as soon as a message matches the Media file content filter it is quarantined
04-03-2008 04:36 PM
Hi all,
The problem I have come across is if the email has both a media and image attachment, the email is classed as restricted and sent to the user as an attachment of notification.
04-03-2008 11:23 PM
I would assume that the Deliver action on the Media filter would deliver the email to the end user? This is not what I want to happen.
would it be better to have it Drop the email after it has quarantined it? It would then go into the quarantine area and drop the message?
Thanks for all your suggestions.
Regards,
David
04-04-2008 04:53 PM
I would assume that the Deliver action on the Media filter would deliver the email to the end user? This is not what I want to happen.
would it be better to have it Drop the email after it has quarantined it? It would then go into the quarantine area and drop the message?
04-07-2008 12:01 AM
Thanks for your reply.
That explained it perfectly. I have now got it working as it should be.
Thanks for your help.
David
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